Refund & Return Policy

Last updated: September 24, 2026

At a Glance
You have 30 days from the date of delivery to ask for a return.
There is no restocking fee on any return.
Approved refunds are paid out within 7 business days.

This policy applies to all orders shipped to the United States, Canada, the United Kingdom, Australia, and New Zealand. Its purpose is to make sure every return is dealt with in the same way and every customer gets equal treatment. Submitting a return or exchange request to Qorzi means you have read these terms and agree to them.

Thank you for shopping with Qorzi. We want every order to be simple, safe, and predictable, so please take a few minutes to go through the sections that follow. They explain our approach to returns and refunds and what happens on our side once your order has been placed.

Until an order moves into processing or shipping, it can still be cancelled. Where payment has gone through but the parcel has not been sent, reach out to our support team without delay. When the cancellation is confirmed, you receive a full refund to the payment method you used at checkout. 
Once an order has been dispatched, cancelling it is no longer possible. In that case you are welcome to request a return on the terms set out in this Return & Refund Policy.

Damaged or Defective Items
We pack every Qorzi order with care so that it arrives intact. Even so, parcels are sometimes mishandled in transit.
Should an item arrive broken or fail to work as it should, let our support team know within 24 hours of delivery. Please include clear photos of the following so we can assess the issue quickly:
 - the damaged item
 - the outer packaging
After reviewing the problem, we will propose the most appropriate solution, which may be a replacement or a full refund depending on the situation and on stock.
Where it is confirmed that the damage happened during shipping, or at any stage before delivery, Qorzi covers every cost connected with the return or replacement.

Returns (30-Day Money-Back Guarantee)
A 30-day money-back guarantee applies to every product Qorzi sells, so you can buy with the confidence that returning an item is simple and dependable.
To start, contact customer support within 30 days of delivery and tell us which item you would like to return and why. Returns sent to us without prior approval may be refused.
A refund may be approved for a number of reasons, including but not limited to:
 - the item arrived damaged or does not function as it should
 - you were sent a product other than the one you ordered
 - the item is not of the quality you could reasonably expect
 - the product was damaged during shipping
To be eligible for a refund, the item must reach us unused and in its original condition, ideally in the original packaging, together with every accessory, component, and part it came with.
We issue the refund within 7 business days after the returned item arrives and passes inspection. It is always credited to the payment method used for the order. Your bank or payment provider may then take a further 5–14 business days to show it in your account.
We do not refund the original shipping charge. Customers pay for return postage themselves unless the item arrived defective, damaged, or incorrect.
Before sending anything back, email us at support@qorzi.com
and we will provide the right return instructions.

Exchange & Return Process
Returns and exchanges are started by emailing support at support@qorzi.com
and including:
 - your order number
 - the reason you want to return or exchange the item
 - clear photos of the product
Our customer support team reviews each request and gets back to you with instructions for what to do next.
Please wait for our reply before shipping anything, because unauthorised returns may not be accepted. Sticking closely to the instructions you receive helps prevent delays and keeps the return on track.
Once the item has reached us and been inspected, an approved refund or replacement is processed within 7 business days, and we send you an email confirming the result. All refunds are made to the payment method used at checkout. 

Return Address
Please use this address for returns:
1148 W Washburne Ave, Chicago, IL 60608, United States
Contact support at support@qorzi.com before you post a return, so that you have the right instructions and our authorisation in hand.

Exceptions & Non-Refundable Items
Customised or personalised products and clearance or discounted items are generally not accepted for return or refund, unless they arrive damaged, defective, or incorrect.
If there is a problem with an item in one of these groups, get in touch with our support team within 24 hours of delivery and send clear photos. We will assess the situation and determine the appropriate resolution.

Missing Items Procedure
When an item, or a part of an item, is not in your delivery, email support at support@qorzi.com within 7 days of delivery. Tell us your order number, describe what is missing, and attach clear photos showing the parcel as you received it, so that we can sort it out quickly.
After reviewing your request, our team chooses the most appropriate resolution and carries it out promptly. That may be a replacement, a separate shipment of the missing part, or a full refund, depending on the circumstances.

Non-Delivered Orders
Where your order has not arrived by the end of the estimated delivery window, contact support and we will open an investigation with the carrier.
To help us handle it efficiently, please give us your order number and tracking number.
If the carrier's investigation ends without the parcel being found, Qorzi will offer a replacement shipment or a full refund, taking into account your preference and product availability.

Return Shipping Costs
When a return is needed because of our mistake, such as a wrong item, a defective product, or transit damage, Qorzi covers the return shipping and provides a full refund where applicable.
Where the reason for the return is personal, including but not limited to:
 - you no longer need the item
 - you ordered the wrong product
 - you picked the wrong size or variation
the cost of return shipping is paid by the customer.
No return at Qorzi is ever subject to a restocking fee.

Contact Us
Questions about this Refund & Return Policy can be sent to our customer support team at support@qorzi.com.
We will be happy to help and try to answer every message quickly.

Company Information
Website Name: qorzi.com
Company Name: Qorzi
Address: 1148 W Washburne Ave, Chicago, IL 60608, United States
E-mail : support@qorzi.com
Contact Form: Contact Us
Phone: +1 3412086151
Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM CT (Central Time, United States)
We aim to reply to every enquiry within 24 business hours.