Frequently Asked Questions

1. Orders & Payments
How do I place an order?
Go to the page of the product you would like and select “Add to Cart.” Continue to checkout and pay, and a confirmation email listing your order details will be sent to you.

Which payment methods do you accept?
To keep checkout fast and dependable, Qorzi accepts several secure and widely recognised payment methods.
You can currently pay with:
American Express
Apple Pay
Diners Club
Discover
Google Pay
Mastercard
PayPal
Shop Pay
Visa

Can I cancel or modify my order?
You can, provided the order has not moved into processing and shipping. If payment has gone through but we have not yet sent the parcel, contact support at support@qorzi.com as soon as possible and we will take care of it.

2. Shipping & Delivery
When will I receive my order?
Once payment is confirmed, orders are normally processed within 1–3 business days (Monday to Friday).
Transit time is 7–13 business days (Monday to Friday), depending on where you are.
Estimated Delivery Time = Processing Time + Transit Time = 8–16 business days (Monday to Friday)

Which countries do you ship to?
Right now, Qorzi ships to the following countries:
United States
Canada
United Kingdom
Australia
New Zealand
For the time being, we are unable to deliver to P.O. Boxes or to APO, FPO, or DPO addresses. Countries not included in this list are not served.

How much is shipping?
Every order ships free with standard delivery, whatever its value. What you see at checkout is the full amount; no extra or hidden shipping fees are added later.

How can I track my order?
As soon as your order ships, we email you a confirmation that includes the tracking information. Tracking updates can take 48–72 hours after dispatch to appear, particularly at busy times.
Your parcel's progress can be checked whenever you like on our Track Your Order page.

My delivery is delayed. What should I do?
Now and then, a delivery may be held up by factors such as:
customs inspections
weather conditions
high seasonal demand
carrier-related issues
Where the estimated delivery window has ended and your parcel has not arrived, please give it another 3 business days.
If it is still missing after that, email support at support@qorzi.com and we will look into it straight away.

3. Returns & Refunds
What is your return policy?
You may return items within 30 days from the delivery date.
For a return to be accepted, the item has to be:
unused
in its original condition
returned in the original packaging (where possible)
complete with all included parts and accessories

How do I start a return?
Send an email to support at support@qorzi.com.
In your message, include:
your order number
the reason for the return
clear photos (if the item is damaged, defective, or incorrect)
Our team will review your request and send you the return instructions that apply.

I received a damaged or defective product. What should I do?
Should an item reach you damaged, faulty, or not working as it should, get in touch with support within 24 hours of delivery.
So that we can assess the case quickly, please provide clear photos of:
the product
the packaging
the shipping label (if available)
After reviewing them, our team will choose the most suitable solution, either a replacement or a full refund. Where it is confirmed that the problem occurred during shipping or before delivery, Qorzi will pay any shipping costs for the return or replacement.

Which address should I send my return to?
Please send returns to:
1148 W Washburne Ave, Chicago, IL 60608, United States
Before shipping anything, get in touch with support at support@qorzi.com to receive instructions and confirmation.

Who pays for return shipping?
Where an item is defective, damaged, or incorrect, return shipping is paid by Qorzi.
Where the return is for personal reasons, such as changing your mind or ordering the wrong item, you cover the cost of return postage.
Eligible returns never carry a restocking fee.

When will I receive my refund?
Once we have received and inspected your return, any approved refund is processed within 7 business days.
It may then take your bank or payment provider some extra time to show the funds in your account.

4. Products & Store Information
Do your products come with a warranty?
Every product we sell is covered for manufacturing defects and for damage that happens in transit before it reaches you.
Should you spot an issue, get in touch with support within 24 hours of delivery, and we will look at your case and work out an appropriate solution with you.

Is it safe to shop on your website?
Yes. Protecting your privacy and payment details is a top priority at Qorzi.
We use industry-standard SSL encryption and secure payment gateways to keep your personal and payment information safe during checkout. Trusted payment providers process all transactions, and your data is encrypted as it travels.
We never keep sensitive card details on our servers, so you can place your order with peace of mind.

5. Need More Help?
Our team is happy to help.
📩 support@qorzi.com
We aim to answer every message within 24 business hours.
Company Information
Website Name: qorzi.com
Company Name: Qorzi
Address: 1148 W Washburne Ave, Chicago, IL 60608, United States
E-mail : support@qorzi.com
Contact Form: Contact Us
Phone: +1 3412086151
Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM CT (Central Time, United States)
We aim to reply to every enquiry within 24 business hours.